30 days. Your money back.

If, within 30 days of going live, you don’t feel the booking app or Loylt is earning its keep — bookings aren’t coming through, your clients aren’t using the card, or it just isn’t how you work — tell us and we refund your subscription payments in full.

No questions that are really objections. No claw-back. No “cancellation team”. One email is enough.

The fine print, kept honest:

• The 30 days start the day your app goes live for clients — not the day you pay.
• Subscription payments (Loylt, and hosting renewals from year two) are refundable under this promise. The booking app has no subscription to refund — it's free for life with your package.
• Bespoke website work is different: design time can't be un-spent, so the package fee (£800, or £1,100 for Premium Motion) is covered by revision rounds until you're happy, rather than this refund. If we genuinely can't get the design right, we'll talk — we'd rather refund than have an unhappy salon out there with our name on it.
• Whatever happens, your data leaves with you: clients, bookings and stamp history export to CSV on request, refund or not.

To claim it: email the studio from the address on your account, say “the promise”, and the refund is processed within 5 working days.